Patient Privacy & Guidelines: Our Medical Spa Policies & Procedures
SCHEDULING YOUR VISIT
At Centre for Plastic Surgery & Pure Skin, we require appointments for all consultations and procedures to ensure every patient receives our full attention. For the best possible service and a personalized care plan, we recommend calling our office to discuss your needs and schedule in advance. While last-minute appointments made through our online platform or during walk-in times may be available, they might result in an abbreviated visit. To secure your appointment, a credit card is required at the time of scheduling.
CANCELLATIONS
Your time and ours are valuable. We kindly request at least 24 hours' notice if you need to reschedule or cancel your appointment. Cancellations or missed appointments without this 24-hour notice may result in a charge of $75 or more, depending on the type of appointment missed.
REMINDERS & ARRIVAL
As a courtesy, we will send reminders by phone, text, and/or email before your scheduled service. Please plan to arrive 10 minutes early to allow ample time to check in and complete any necessary paperwork. Late arrivals may limit your treatment time, as all appointments end at their scheduled time to respect the next patient's booking. We will always do our best to accommodate you; however, in some cases, rescheduling may be necessary, and our cancellation policy will apply.
YOUR FIRST VISIT
Before your initial visit, you will receive a link to complete important forms in advance. For certain appointments, additional paperwork may be required. Please be prepared to present a current photo ID and your insurance card, if applicable, upon arrival.
Patient Policies
COMMUNICATION PREFERENCES
At the Centre for Plastic Surgery and Centre for Pure Skin, we are committed to providing you with personalized communication. When you complete a form on our website(s), you willingly share information such as your name, phone number, email address, questions, and/or areas of interest. This information is used exclusively to address your inquiries and/or support your care with us. Message frequency may vary per user.
You may specify your communication preferences for text messages, emails, and/or phone calls. We will make every effort to respect your chosen preferences. However, in certain cases, we may contact you using alternative methods with the information you have provided to ensure we can best meet your needs.
NEWSLETTERS, EVENTS, AND SPECIAL OFFERS
Completing a form on our website(s) may not automatically subscribe you to our promotional email or SMS lists even when indicated. If you wish to receive updates about special offers, news, and events, complete THIS FORM and select the option to enroll in “Newsletters and Special Offers", and confirm your subscription when prompted. Your enrollment will include the following:
SMS Promotional List
This list requires you to confirm your subscription by replying "JOIN" to the initial message you receive. Subscribers can expect to receive up to 4 promotional messages per month. However, message frequency may vary per user. Message and data rates may apply based on your carrier’s plan. For assistance, you can text HELP at any time, and to unsubscribe, simply reply "STOP." Carriers are not liable for delayed or undelivered messages, and joining the SMS list is completely free with no purchase required.
Email Promotional List
You will receive a welcome email upon joining. You can unsubscribe at any time by clicking the "unsubscribe from this list" link included at the bottom of each email. Like the SMS list, joining the email list is free and does not require any purchase.
If you have questions or need further assistance, please contact our office at 616-454-1256. We are here to help!
Patient Review
“If you’re looking for an injector, PLEASE SEE BETHANY! Not only is she very knowledgeable, she is very kind. She made me feel very comfortable about, and during the treatment. Not to mention I absolutely LOVED my results. I’ve been telling all of my family and friends to see her! It can be a scary finding someone you can trust, but I can say with my chest that Bethany is the best. I also wanted to thank the staff member that assisted Bethany. She and Bethany were amazing to work with. They made getting lip filler an enjoyable experience haha. I can’t wait to do it again:)” -Pure Skin Patient, Bethany Petrauskas
“Love seeing Annie. She always makes suggestions based on current conditions of my skin and never pushes me to feel like I need more. Her results are always just what I need.” -Pure Skin Patient, Annie Zimmerman
“Recently hosted a party for several friends. They loved it! Everyone was so friendly and helpful. Love the referral rewards. Love the rewards. Love my tox membership. I wish the skincare discount was more than 15%. Maybe offer one day at 25% off?!” -Pure Skin Patient, Madeline Jewell & Annie Zimmerman